Consumers and medical experts are increasingly taking the conversations on digital and social. Is the world now in a position to prevent the loss of human life through the effective use of social media?
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Dell disbands its Social Media team
After almost 8 years since enduring Dell hell, Dell has finally decided to disband its social media teams and integrate them into their business units.
B2B versus B2C in tech: Buildings don’t buy your product, people do!
The proliferation of information enterprise users have is causing the lines between B2B and B2C to blur. Leading enterprise tech companies are embracing this change by connecting with the people who are using their products.
You did what?
Today is my last day at SAP. After 8 great years, it is time for me to move on. As of tomorrow, I am joining NextPrinciples, a social analytics and social CRM provider in the emerging field of enterprise software. I am truly excited and look forward to the next chapter in my career.
Customer experience in the age of social media
My Verizon experience last week reminded me how early some companies are in their quest for a coherent and consistent customer experience. I was looking forward to switching from AT&T but I was instead confronted by multiple issues, including confusing pricing, rude agents and a social media interaction that informed me that their service is “stellar”. Needless to stay I am sticking with AT&T.