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Customer Experience

Social media’s higher calling: Saving Lives

May 20, 2013 | Leave a Comment

Pills

Consumers and medical experts are increasingly taking the conversations on digital and social. Is the world now in a position to prevent the loss of human life through the effective use of social media?

Customer experience in the age of social media

September 24, 2012 | 2 Comments

megaphone

My Verizon experience last week reminded me how early some companies are in their quest for a coherent and consistent customer experience. I was looking forward to switching from AT&T but I was instead confronted by multiple issues, including confusing pricing, rude agents and a social media interaction that informed me that their service is “stellar”. Needless to stay I am sticking with AT&T.

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