Consumers and medical experts are increasingly taking the conversations on digital and social. Is the world now in a position to prevent the loss of human life through the effective use of social media?
Customer experience in the age of social media
My Verizon experience last week reminded me how early some companies are in their quest for a coherent and consistent customer experience. I was looking forward to switching from AT&T but I was instead confronted by multiple issues, including confusing pricing, rude agents and a social media interaction that informed me that their service is “stellar”. Needless to stay I am sticking with AT&T.