Driving the change required to help your company become social-savvy is hard. Most organizations are either skeptical on the value social media can add to their bottom line, or infatuated by useless metrics such as fans and followers. In both cases, the only way to help your organization cut through the noise is by providing them with an end-to-end service that goes beyond ‘sticks’ and helps to pave the way of changing behaviors. Technology has a key role to play, and this post illustrates an example of how we are approaching this topic within SAP.