Today is my last day at SAP. After 8 great years, it is time for me to move on. As of tomorrow, I am joining NextPrinciples, a social analytics and social CRM provider in the emerging field of enterprise software. I am truly excited and look forward to the next chapter in my career.
My Verizon experience last week reminded me how early some companies are in their quest for a coherent and consistent customer experience. I was looking forward to switching from AT&T but I was instead confronted by multiple issues, including confusing pricing, rude agents and a social media interaction that informed me that their service is […]
Is the hype around the terms ‘social enterprise’ and ‘social business’ reaching it peak? I sure hope so. I recently gave a talk on the corporate social maturity model, and in it I elaborated on the four messy stages. In my opinion the end-state is one where social is embedded in our corporate DNA and […]
This follow-up post to Part 1, details the size, growth and ‘consolidator’ potential for each sub-sector in the emerging stack. While I expect significant innovation and growth across the entire stack, two areas, namely the Engagement and Integration sub-sectors hold the promise of becoming the true anchor points in the evolution given their current attempts […]
IDC recently forecast that social enterprise software will be a $4.5B market by 2016, while McKinsey predicted up to $1.3T in benefits from social technologies. The platform wars are only beginning as all enterprise software mega-vendors have entered the market. User experience will become a key competitive advantage and companies stuck in the old paradigm […]