Today is my last day at SAP.  After 8 great years, it is time for me to move on.  As of tomorrow, I am joining NextPrinciples, a social analytics and social CRM provider in the emerging field of enterprise software.  I am truly excited and look forward to the next chapter in my career.

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Today is my last day at SAP. After 8 great years, it is time for me to move on. As of tomorrow, I am joining NextPrinciples, a social analytics and social CRM provider in the emerging field of enterprise software. I am truly excited and look forward to the next chapter in my career.

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Customer experience in the age of social media

My Verizon experience last week reminded me how early some companies are in their quest for a coherent and consistent customer experience. I was looking forward to switching from AT&T but I was instead confronted by multiple issues, including confusing pricing, rude agents and a social media interaction that informed me that their service is […]

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